Wednesday, May 16, 2007

Real People

I just found out about the service called Bringo. I have to admit, I haven't tried it yet. Just the idea though is pretty amazing.

Here's a service which lists companies you may call, calls them for you, navigates the phone tree and calls you back when there is someone on the phone. I can't tell you how many phones calls for laptop tech support I've had to deal with, I can't tell you how frustrating it is to contact HP (alas, HP still isn't in the list).

It just impresses me that companies are finally figuring out how to seamlessly integrate computers with telephone and other communication. Services like Grand Central (which I still love using), Twitter (which I will likely never use for the sheer uselessness factor) and Bringo really understand how to integrate the Web with telecommunication to actually improve the life of people in practical ways. That I can click a link on the Web and get a phone call a few minutes later with exactly the person I want to talk to… pretty useful.

So, whenever you need to get a hold of a real person, give this a try.



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